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From 2003, the “Opera Nazionale per le Città dei Ragazzi” has a certification ISO 9001:2008.

It uses the handbook of management for quality, which describes the process that documents, carries on, keeps active and improves the system of management for quality, in agreement with the requirements of the International Law UNI EN ISO 9001:2008.

Through the above mentioned handbook and the procedures connected to it the Institution has:
a] identified the fundamental processes for the system of management for quality;
b] determined the sequence and the interaction of the processes, through procedures and instructions;
c] determined, for the procedure and instructions, the criteria and the methods to guarantee the effective carrying on and the control of the processes;
d] guaranteed, through the procedures, the availability of the information necessary to allow the carrying on and the monitoring of these processes;
e] activated the monitoring and the analysis of the processes to carry on the necessary actions to obtain the planned results and the continued improvement.

The System of Quality Management according to the law UNI EN ISO 9001:2008 finds application also for the processes that the “Opera Nazionale per le Città dei Ragazzi” decides to entrust to outsiders, for whom it is responsible.

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